Camping Regulations
1. Introduction
The present Internal Regulations govern the relations between Santa Elena 360, S.L., as the owner of the campsite, and its Users and Members as Users. It has been drafted in accordance with:
Decree 159/2012 of November 20, on tourist accommodation establishments and tourist housing.
Law 13/2002 of June 21, on Tourism of Catalonia.
All Users and Members must comply with these regulations, as well as the seasonal contracts and the current regulations on tourist accommodations.
2. General Rules
2.1. Duties of Users
According to Article 31 of Decree 159/2012, Users must:
Comply with the conditions agreed upon in the contract with Santa Elena 360, S.L.
Pay the price for the services in the agreed place, manner, and time.
Respect these regulations, the seasonal contracts, and the rules of coexistence and hygiene.
Maintain in good condition the facilities, assets, and services of the campsite.
Respect the environment.
2.2. Rights of Users
According to Article 30 of Decree 159/2012, Users have the right to:
Receive clear and complete information about the contracted services.
Enjoy the tourist services under the agreed conditions.
Obtain documents and invoices that prove their stay.
Guarantee of security and privacy, in accordance with the campsite environment.
Submit complaints and receive assistance from the tourist authorities.
2.3. Right of Access and Stay
The campsite is considered a public establishment and reserves the right of admission.
Access is free for Users who have contracted the services, without discrimination based on race, gender, religion, opinion, or social status.
Stay at the campsite is subject to compliance with:
These regulations.
Seasonal contracts.
Current legislation on tourist accommodations.
3. Specific Regulations
3.1. Reception and Information
The Reception is the information and administration center of the campsite. Here you will find:
Operating dates.
Location maps of plots, services, and fire extinguishers.
Service schedules and internal rules.
3.2. Identification of Users
All Users must verify their identity with an ID or passport upon entry.
The campsite will maintain a register of guests which will be forwarded to the General Directorate of the Police, in accordance with citizen security regulations.
3.3. Use of Plots and Camping Areas
Each camping unit must be demarcated and numbered.
Usage rules:
Only one tent, caravan, trailer, or motorhome is allowed per plot.
An additional canvas tent (max. 3m x 2m) for a kitchen and a 3m x 3m tent are permitted.
It is prohibited to install elements that give the appearance of a permanent settlement.
The plot must be kept clean and orderly.
3.4. Reservations and Cancellations
Reservations will be confirmed within a maximum period of 24 hours.
Cancellation Policy:
More than 30 days in advance → Full refund minus 50€ in expenses.
Less than 30 days → Total loss of the deposit.
If no show on the day of the reservation, payment will be forfeited and the reservation will be canceled after one night of stay.
4. Rules of Coexistence
4.1. Facilities and Services
Bathroom and Sanitary Areas:
Children under 4 years must be accompanied.
It is forbidden to play, use skates, bicycles, or balls in the area.
Swimming Pools:
Comply with access and safety regulations.
Children under 10 years must be accompanied by an adult.
It is forbidden to consume alcohol and food in the pool.
Restaurant, Supermarket, and Gardens:
Access with bicycles, scooters, or skates is prohibited.
Damages must be paid for by those responsible.
4.2. Waste Management
Waste must be disposed of in selective containers.
It is not permitted to leave appliances or utensils without authorization.
4.3. Visitors
A maximum of 4 persons per plot.
Visitors must register at Reception and pay the corresponding fee.
Overnight stays without registration and payment are prohibited.
4.4. Vehicle Circulation and Safety
Maximum speed: 10 km/h.
Circulation is prohibited between 00:00 and 08:00.
The overnight parking is from 00:00 to 09:00 (afterwards, a fee of 20€ applies).
4.5. Pet Ownership
Only dogs and cats that are registered and have documentation are allowed.
No dangerous breeds of dogs are accepted.
It is mandatory to keep them on a leash and to pick up their waste (fine: 100€).
5. Disciplinary Regime
5.1. Serious Offenses
Grounds for temporary expulsion:
Damage to facilities or repeated non-compliance with rules.
Excessive music or noise.
Improper occupation of plots or parking spaces.
Improper use of waste or facilities.
Washing vehicles outside of designated areas.
5.2. Very Serious Offenses
Grounds for immediate and permanent expulsion without refund:
Violent fights or altercations.
Drug consumption or trafficking.
Disrespect or verbal/physical aggression towards employees or customers.
Possession of weapons.
Non-payment for contracted services.
Introducing individuals without registration at the campsite.
6. Final Provisions
Santa Elena 360, S.L. is not responsible for:
Theft, damage, or removal within the facilities.
Damage due to fires, weather events, or external causes.
Updated: March 10, 2025.
Benefits
of booking on
our website
