Shaded pitches
Ground floor
Plots from 60 m² to 85 m²
5 A and 10 A electricity points
CAMPING SANTA ELENA RULES,
GENERAL TERMS AND CONDITIONS FOR ALL CAMPERS:
ART 1 – Every person who registers and enters the campsite is obliged to comply with these rules and other provisions stipulated by current legislation. This regulation includes all specific provisions of the campsite that are publicly displayed. Every person who registers and enters the campsite is required to adhere to these rules and all other contained provisions.
ART 2 – Guests must present an official document proving their identity and sign the check-in register. Minors will not be admitted unless accompanied by an adult who is either their parent or legal guardian.
ART 3 – It is mandatory to wear an identification bracelet on the wrist, provided on the day of arrival, to confirm that the guest is staying at the campsite. Refusal to wear this bracelet grants the campsite the right of admission. In case of loss or breakage, guests must visit reception with an official document to receive a new one. An identification sticker will be provided for vehicles entering the campsite. Both elements must be returned to reception on departure day.
ART 4 – The admission of pets is at the discretion of each campsite. Dogs classified as dangerous breeds or their crosses are not allowed. For other breeds, compliance with all specific provisions is required, including showing necessary documentation and keeping pets leashed at all times. Pets are strictly prohibited from entering the reception, supermarket, restaurant, restrooms, and swimming pool. Pet owners are responsible for any damage caused by their animals.
ART 5 – The applicable rates are those displayed on the official notice. Prices are charged per day based on the number of nights. Stays can be paid by credit card; checks are not accepted. Bungalow deposits must be made exclusively by credit card.
ART 6 – Campers wishing to leave during the night are requested to settle their camping fees in advance, according to the reception’s operating hours.
ART 7 – Minimizing the use of vehicles within the campsite is recommended, with speed limited to 10 km/h. No vehicles are to be used for sports or recreational purposes.
ART 8 – Entry is not permitted to individuals not staying at the campsite. Visitors must check in at reception, presenting an official identity document and agreeing to the conditions set by the management. Visiting hours are from 9:00 AM to 9:00 PM. Visitors may stay for one hour; if this time is exceeded, they must pay for the stay. Visitors must wear an identification bracelet during their visit.
ART 9 – Observe common rules of courtesy and public order. Parents are responsible for any damages caused by their children or visitors. Quiet hours are from 12:00 AM to 8:00 AM. During this time, guests must avoid making noise, and vehicle movement is expressly prohibited from 12:00 AM to 7:00 AM to ensure complete silence.
ART 10 – Guests must comply with specific directives from the campsite management aimed at maintaining order and efficient operation. Respect plants and facilities, and use services in a way that leaves them in good condition for the next user.
ART 11 – The campsite is not responsible for theft, loss, or damages of any kind suffered by campers or their property. Safety deposit boxes are available for rent at reception. Campers should take appropriate precautions to secure their belongings. The campsite is not liable for damages caused by fires started by campers or their property, weather-related incidents, or any other cause beyond the campsite’s control.
ART 12 – Report any cases of contagious disease to the campsite management.
ART 13 – It is strictly forbidden to light wood fires or any type of combustion, except for charcoal in designated barbecues, while always adopting maximum safety measures.
ART 14 – Guests must have third-party liability insurance.
ART 15 – All waste must be placed in appropriate bags before being deposited in recycling containers.
ART 16 – Mail will be deposited at the campsite reception for collection. A “Lost and Found” section is available at reception.
ART 17 – During the night, in case of medical emergencies, notify the security personnel at the green guardhouse located at the campsite entrance.
ART 18 – Entry will not be granted to individuals who owe the campsite for previous services not yet paid.
ART 19 – Any tampering with electrical installations or improper connections by campers that result in accidents releases the campsite from any responsibility. Consumption must not exceed the maximum allowed power.
ART 20 – Any service provided by the campsite beyond legal requirements is entirely voluntary and can be suspended, wholly or partially, at any time.
ART 21 – By registering at the campsite, the guest acknowledges and agrees to the prices, the Internal Regulations, the Personal Data Protection Policy, and all other specific rules referred to in Article 1.
TERMS AND CONDITIONS FOR PITCHES
1 – Only individuals equipped with the minimum necessary gear for camping will be allowed entry.
2 – The placement of tents, caravans, and other vehicles must occur during the campsite’s open hours and in the assigned spots. Any changes in location or pitch must be expressly authorized by the campsite reception. Parking is strictly prohibited in pitches usually occupied by other guests. Vehicles must not be parked on streets or in areas that block access for other vehicles or people. The campsite management will not be responsible for any incidents caused by improperly parked vehicles, and the vehicle owner will be liable if it obstructs the passage of emergency services such as fire trucks, ambulances, police, etc.
The campsite management reserves the right to relocate a guest.
3 – The camping day ends at 12:00 PM. After 1:00 PM, the guest will be charged for an additional day unless expressly authorized otherwise.
4 – Clothing items should not be placed in unauthorized areas or in places where they may cause inconvenience to others.
5 – It is forbidden to install fences or barriers on pitches, dig trenches, store or accumulate potentially dangerous items such as pinecones, firewood, butane canisters, or other hazardous elements under the caravan, or any other items without prior authorization.
6 – Any actions that could damage or harm the property, hygiene, or appearance of the campsite are prohibited. In case of breakage or damage, the camper must cover the cost.
7 – Leaving tents unoccupied without express authorization from the campsite management is not allowed.
8 – It is strictly prohibited to use the restrooms for washing feet, clothes, or other items.
9 – Do not dispose of wastewater on the ground or in drains. Wastewater must be disposed of in designated areas.
10 – The occupied pitch must be left in the same condition as it was found.
11 – An individual fire extinguisher must be available.
12 – Appropriate permits for butane or propane gas must be obtained.
13 – In case of non-payment or abandonment, the campsite management may move camping equipment to a new location outside the camping area, without the safety conditions offered within the campsite, to free up the pitch.
TERMS AND CONDITIONS FOR BUNGALOWS AND MOBILE HOMES
1 – They will be available from 4:00 PM on the day of arrival and must be vacated before 11:00 AM on the day of departure. A later checkout will incur an additional night’s charge.
2 – Management reserves the right to reassign bungalows to guests.
3 – Upon arrival at the campsite, guests must prepay both the rental cost and the deposit for the bungalows. The deposit must be paid by credit card. Management reserves the right to use the deposit to cover any potential damages.
4 – The price is per night and includes the specified number of occupants for that bungalow and one car. An additional car will incur an extra charge. The number of occupants must not exceed the bungalow’s limit unless expressly authorized by management, with an additional fee for each extra person.
5 – Guests must bring their own bed linens or rent them from the campsite.
6 – If guests encounter any issues during their stay, they should report them to reception for prompt resolution, aiming to minimize any disruption to their stay.
7 – On the day of arrival, guests will be given one key, which must be kept until departure. No duplicates will be provided. If the key is lost, the guest will be charged for its replacement.
Campers who violate any aspect of these rules will be asked to leave the campsite. If they do not leave voluntarily, they will be expelled by the director, who is officially empowered to do so. The director may, if necessary, request assistance from law enforcement.
