our nice terms

Thank you for trusting Nice Camps – Santa Elena. Below, we detail the general conditions and booking policies. We recommend reading this document carefully before proceeding with any contracting or booking.

1. General Sales Conditions

Scope of Application
These conditions govern access to and use of the portal www.campingsantaelena.com (hereinafter, “the Portal”) and the contracting process for lodging or vacation accommodation services offered by Nice Camps – Santa Elena (hereinafter, “the Provider”).

Provider’s Identification Details

• Holder: Santa Elena 360 SL

• Registered Office: Avda. Vila de Blanes 166-168, Lloret de Mar 17310, Girona, Spain

• NIF: B10541118

• Registration: Mercantile Registry of Girona

• Telephone: +34 930 462 001

• Email: info@nicecamps.es

Access to the Portal
Access to the Portal is conditioned on acceptance of these general terms of use and contracting. If you do not agree with these conditions, you must refrain from using the Portal and the services offered.

Offered Services
The services available on the Portal include:

• Lodging bookings.

• Services related or ancillary to the accommodation, which will be invoiced separately if so specified.

Contracting and Booking Process
The contracting process includes the following steps:

• Checking availability through the informational calendar.

• Verification of the characteristics of the service, price, and any possible restrictions.

• Booking confirmation via email.

• Acceptance of the establishment’s internal regulations (Internal Regulations Santa Elena).

Prices and Payment Methods

• Prices include applicable taxes, unless otherwise indicated.

• The total amount can be paid by bank card, bank transfer, or cash (limit of €999).

• An advance payment of 40% of the total amount is required for bookings made more than 7 days in advance. The remainder will be paid according to the terms indicated in the booking confirmation.

• For bookings made less than 7 days in advance, 100% of the total amount must be paid at the time of booking.

2. Cancellation, Refund and Guarantee Policy

Right of Withdrawal
In accordance with Article 103.i of the Royal Legislative Decree 1/2007 concerning the Law on Consumers and Users, this contract is not subject to the right of withdrawal due to the nature of the service offered.

Reservation Modification Policy

• Request for Modifications: Modification requests must be sent in writing to the Reservations Center via email.

• Requirements: Only the reservation holder may request changes.

• Costs: A fee of €50 will be applied for administrative management in case of modifications that imply a reduction of the total booking value.

• Deadlines: Modifications requested less than 30 days in advance will not be accepted without cancellation insurance.

• Price Recalculation: Any change of dates or services may result in a price update according to the rate in effect at the time of modification.

Reservation Cancellation Policy

• Cancellations made more than 30 days in advance:
  Refund of the total amount paid, minus €50 as a cancellation fee without cancellation insurance.

• Cancellations made 30 days or less in advance:
  The amount paid as deposit or advance will be forfeited.

• No-show:
  The reservation will be held for 24 hours, after which it will be cancelled without refund.

• Late Arrivals or Early Departures:
  These will not entitle the customer to any refund or discount.

Damage and Deposit Guarantee

• Deposit: A deposit of €100 will be required at the beginning of the stay as a guarantee against possible damages or breaches of regulations.

• Refund of the Deposit: This amount will be refunded within 2 to 7 calendar days after departure, after verifying that no damages or infractions have occurred.

Force Majeure Cases
Camping Santa Elena shall not be held responsible for cancellations or interruptions of the service due to force majeure causes, such as natural disasters, pandemics, strikes, or any other circumstances beyond its control.

Dispute Resolution
For conflicts related to cancellations, refunds, or guarantees, the customer may resort to the European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr/. Additionally, the customer may contact the competent consumer authorities in case of disagreement.

Acceptance of the Policies
By making a reservation, the customer confirms that they have read and accept these cancellation, refund, and guarantee policies.

Last updated: 31/03/2025