General Conditions of Sale

It is important that you (hereinafter referred to as “the User”) carefully read the following general conditions of Use of the Website and the contracting or reservation process (“the Reservation(s)”) for vacation accommodation or lodging services (“the Service(s)”), so that you are correctly informed and accept both the access and navigation conditions on the website nicecamps.net, as well as the terms and conditions governing the contracting of the Services offered by:

Owner: SANTA ELENA 360 SL

Registered Office: Avda. Vila de Blanes 166-168, Lloret de Mar 17310, Girona (Spain)

Tax ID (NIF): B10541118

Registry: Registered in the Commercial Registry of Girona

Customer Service Phone: 930462001

Email: info@nicecamps.es

Hereinafter, “THE PROVIDER.”

General Conditions of Use of the Portal

Access by the User to https://campingsantaelena.com, hereinafter referred to as “the Portal” or “Website,” is subject to prior reading and acceptance of these GENERAL CONDITIONS OF USE, or those that are in force at the time of access. If the User does not agree with these terms of use, they must refrain from using this Portal and from operating on it.
However, access to certain content may be subject to specific conditions, which in all cases will be displayed by THE PROVIDER to the User, who must accept them explicitly, if applicable.

By navigating the Portal of THE PROVIDER, you acquire the status of USER. Navigation through the Portal implies the acceptance as a USER of the terms of use, without prejudice to the explicit acceptance by the USER of the General Contracting Conditions, the data protection policy, and, where applicable, the Specific Conditions that may exist in relation to the provision of services.

At any time, THE PROVIDER may modify the presentation and configuration of the Website, legal information and documentation, and the services and content provided, all in accordance with the provisions of articles 126 and 126 bis of Royal Decree 1/2007 of November 16.

Conditions Regarding Links and Hyperlinks:

All content on this Portal is owned by THE PROVIDER. However, in the case of links or hyperlinks to other websites managed by third parties, unrelated to THE PROVIDER, it cannot guarantee the content or information collected on third-party websites accessible through these links, nor the accuracy of their content. Therefore, THE PROVIDER is exempt from any liability for damages of any kind that may arise from the use of these websites.
However, if the User becomes aware that the activities carried out through these websites are illegal, they must inform THE PROVIDER, who will proceed to disable the link.

Links on Other Websites Leading to THE PROVIDER’s Portal

The information available on the Portal, which is not subject to prior registration, is accessible to users. However, its commercial exploitation or use for advertising purposes is strictly prohibited. It is also prohibited to reproduce, distribute, transmit, adapt, or modify the content or design of this Website using any tool or medium.
Minors are prohibited from accessing the Portal. If a minor accesses and/or registers on the Portal, THE PROVIDER will assume that such access was made with the prior and explicit authorization of their parents or legal representatives, without prejudice to THE PROVIDER being able to make the verifications it deems appropriate.

THE PROVIDER is not responsible for the accuracy of the registration data provided by the User. The User agrees to provide accurate, truthful, and precise information to THE PROVIDER.

Portal Usage Conditions

The User is solely responsible for accessing or using the Portal for illegal or unauthorized purposes, and, among other things, is prohibited from performing the following actions:

  • Using the Portal to install or publish viruses, programs, or harmful files.
  • Using the Portal in a way that could cause damage, interference, or malfunctions in the PROVIDER’s computer systems.
  • Breaching the security and/or authentication measures of the Portal and/or any network connected to it.
  • Registering with a false identity, impersonating third parties, and/or engaging in activities that could confuse other users regarding the origin of a message.
  • Using the Portal to collect personal data from other users.
  • Disrupting the proper development of an event, contest, promotion, or any other activity that THE PROVIDER decides to conduct through the Portal.
  • Overloading the infrastructure of the Portal or the PROVIDER’s systems or networks, as well as the systems and networks connected to it.
  • Using the Portal in a way that could violate good faith, the Law, morals, or public order.

Any actions carried out by the User in this regard will entitle THE PROVIDER to take appropriate legal action to defend its rights and to delete and/or block the user’s account, without the User being entitled to any compensation.

Responsibilities and Guarantees of Portal Use

THE PROVIDER declares that it has taken all necessary measures permitted by current technology to ensure the proper functioning of the Portal, minimize system errors, and provide maximum security to Users. However, it cannot guarantee against damages caused to the User by individuals who violate the conditions established by THE PROVIDER on its Portal and/or the technical security measures.
THE PROVIDER does not guarantee the usefulness or performance of the content on its Portal for Users. THE PROVIDER also does not guarantee, if applicable, the legality, reliability, accuracy, and usefulness of content provided by third parties on its Portal, guaranteeing only the content published on its own Portal.

Intellectual and Industrial Property Rights

THE PROVIDER owns and/or holds the necessary licenses for the exploitation rights of intellectual and industrial property related to the design and programming of the Portal, as well as the content offered therein. In no case will access and/or browsing grant the User rights to use such rights beyond those strictly necessary to enjoy the Service as stipulated in the Terms of Use.
The content of the website, as well as its copyrights and intellectual property rights, belong to THE PROVIDER or its content providers. As a User, you may access the website and print a copy of the content for personal use, but any other use of the Portal and its content that could infringe on industrial and/or intellectual property rights or that could damage or disrupt the proper functioning of the Portal, the goods or rights of THE PROVIDER, or its providers, or the rights of other USERS or, in general, of any third party, is prohibited.

References to trademarks, trade names, or other distinctive signs imply a prohibition on their use without the explicit, written consent of THE PROVIDER and/or their legitimate owners.

All intellectual and industrial property rights and those related to the content and/or services of the Portal are reserved, particularly those prohibiting modification, reproduction, public communication, copying, transformation, or distribution of all or part of the Portal’s content for public or commercial purposes without the express authorization of THE PROVIDER.

If the User is aware of any illegal content, content that violates laws, or any content that could infringe on intellectual and/or industrial property rights, they should notify THE PROVIDER at the following email address: info@nicecamps.es

General Contracting Conditions

These General Conditions have been prepared in accordance with Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007 of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 6/2020 regulating certain aspects of electronic trust services, the Catalonia Tourism Law 13/2002, Decree 75/2020 on tourism in Catalonia, and other applicable regional regulations.
THE PROVIDER informs that the procedures for making Reservations are those described in these general conditions, as well as any other specific procedures indicated on-screen on this Portal during navigation. The User declares that they are aware of and accept these procedures as necessary to access the products and services offered on the Portal.

All information provided during the contracting process will be stored by THE PROVIDER, allowing the User to also save it. Any modification and/or correction of data provided by Users during navigation must be carried out according to the instructions provided on the Portal.

Purpose

This contractual document contains the General Conditions that govern both the provision of information and the commercial relationships that arise between THE PROVIDER and third-party Users of the Portal (“Clients”) who make Service Reservations through it. No Service can be contracted without prior acceptance of these General Conditions.
These General Conditions will remain published on the Website for Clients to review and save as confirmation of the contract and may be modified at any time by THE PROVIDER through the publication of these modifications on the Portal, allowing Clients to become aware of them prior to visiting the Portal or making any Reservation. It is the responsibility of the Clients to read them before making any Reservation, as they will apply to any Reservations made at the time of the Reservation.

Reservations made through the Portal imply the acceptance by the Client, without any reservations, of all of these General Conditions, as well as, where applicable, any Specific Conditions related to the contracted services.

Reservations made by a minor who provides false information during registration will be deemed to have been made under the supervision and authorization of their parents or legal representatives. Acceptance of this document implies that the Client:

  • Has read, understands, and comprehends the contents herein.
  • The language in which the contract is drafted and concluded is Spanish.
  • Is a person with sufficient capacity to contract.
  • Assumes all obligations set forth herein.

These conditions will have an indefinite period of validity and will remain in effect as long as they are accessible through the Portal, applying to all contracts made through the Website, without prejudice to the Specific Conditions that may govern at the time of making the Reservation.

Identity of the Contracting Parties

The identifying and contact details of the PROVIDER of Information Society services operating on the portal (hereinafter, the Portal) are as follows: Santa Elena 360 S.L., with a registered address at Avda Vila de Blanes No. 166, NIF B10541118, registered in the Commercial Registry of Girona, with customer service phone number 930462001, and email info@nicecamps.es.
On the other hand, the Client will complete the reservation form and accept these conditions to proceed with the service contracting request.

It is also informed that all persons staying in the establishment must be identified in accordance with current regulations.

Access to the Portal and Access to Electronic Contracting

Access and browsing of the Services catalog published on the Portal are free and do not require user registration. THE PROVIDER reserves the right to cancel or temporarily suspend access to the Website for users who have outstanding or unpaid balances with THE PROVIDER or who have not accepted updates to the General Conditions.

Services Offered on the Portal

All lodging Services will be offered through the Portal, and THE PROVIDER will indicate the characteristics of the Service, its availability, the full price, discounts, as well as the possibility of offering related or additional services, which will always be billed together.

Reservation Process

The availability calendar for accommodations and the online Reservation Services are purely informational and are only intended to allow the User to check accommodation availability. Before confirming the reservation, the User is aware of possible restrictions regarding specific Services that may not be available during their stay or regarding restricted access to certain areas of the establishment. The User agrees and commits to using the accommodation and establishment facilities properly.
Please review the internal regulations of “Alojamientos Nicecamps” at the following link: https://campingsantaelena.com/normas-del-camping-santa-elena. The User must be informed of these Internal Regulations beforehand, which will be considered accepted upon making the Reservation. Any violation of these regulations or behavior contrary to good manners and public order may result in the establishment requesting the User to leave the premises without any compensation or refund if a charge has already been made. The establishment is not responsible for any direct or indirect damage that may occur as a result of misuse of the accommodation, including, without limitation: damages, losses due to fires, theft, criminal acts, accidents, or other types of damage.

Internal Regulations

  • **Quiet Hours:** We have a nighttime quiet schedule from 00:00 to 08:00. No vehicle movement is allowed within the camping area during these hours.
  • **Pets:** Pets are allowed.
  • **Waste Disposal:** Please dispose of waste in the recycling points within the camping grounds.
  • **Return the Installation as You Found It:** Furniture should be in place, no trash should be left, and lights should be off.
  • **Return the Key at Reception:** We will check the Installation, and if everything is in order, your deposit will be refunded within 2-7 business days.

Upon making the full advance payment or partial advance payment as specified at the time of Reservation, the User will receive an email confirming their reservation, which serves as proof of the Reservation. If no Reservation confirmation is received within 24 hours, the reservation is considered not made. In such a case, any amount paid by the User should be returned as soon as possible. The User must verify the reservation confirmation and immediately notify us in writing of any errors. At check-in, the User must present the Reservation confirmation.

Accommodations:

  • The accommodation will be available from 4:00 p.m. on the day of arrival.
  • Checkout must be completed by 12:00 p.m. on the last contracted day. The accommodation must be left in the same condition as upon arrival: furniture in place, trash removed, lights and fans/heaters turned off.
  • Bed linens and towels are included.
  • Smoking is prohibited inside the accommodations.
  • Pets are allowed in some accommodations.
  • The maximum occupancy for each accommodation type must not be exceeded under any circumstances.
  • One vehicle is allowed per accommodation, included in the price. The vehicle must be parked in the designated area indicated by the Camping.

The individuals who have access to the accommodation and camping facilities are those registered upon arrival during the check-in process. If there are remaining spots in the accommodation, any additional persons added to the reservation after check-in must register at the Camping Reception and pay the corresponding fees.

Client’s Security Deposit

Santa Elena 360 SL reserves the right to request an amount of €100 via credit card as a guarantee for any potential damages or losses that may occur. The refund (if applicable) will be processed within 2 to 7 business days following the departure date, via bank transfer.

Price and Payment Method

Prices, Advance Payment, and Invoicing

  • Prices may vary until the reservation is confirmed. Any price changes will be duly notified. No modifications will be applied to the prices once the reservation is confirmed, provided the initial conditions are maintained.
  • The prices indicated for each Service include applicable taxes itemized. Unless otherwise stated, these prices do not include services not included in the offer. Prices depend on the type of room or accommodation and selected dates and may be subject to updates.
  • The applicable prices for each product are those published on the Portal and are expressed in the currency EURO.
  • The itemized rate will show the final price of the contracted Service, including indirect taxes or any other applicable rate or tax. The tourist tax, if applicable, will also be itemized. The establishment will make every effort to inform the User of this tax prior to contracting, although it is subject to possible changes according to applicable regulations.
  • Reservations must be paid in euros via credit card (Visa, Mastercard, or Eurocard). Exceptionally, cash payment is accepted at Reception upon arrival (maximum €999).
  • The final stay price is subject to the initially contracted items. Any modification (dates, occupants, extras) may result in a price variation.
  • The deposit required for reservations will be:
    • For reservations made more than 7 days in advance of the arrival date: 40% of the total amount. The remaining amount of the stay will be paid via a payment link provided 7 days before the arrival date or via online check-in. For reservations between July 1 and August 31, the payment link will be provided 30 days before the arrival date.
    • For reservations made 7 days or less before the arrival date: 100% of the total amount.
  • In any case, the remaining amount of the stay (if any) and the Tourist Tax will be paid at reception on the arrival day.

By accepting these General Contracting Conditions, the client agrees to receive invoices related to the Services contracted from THE PROVIDER in electronic format. However, if the client wishes to receive the invoice in paper format, they must send an email to the following address info@nicecamps.es requesting the physical invoice, duly identifying themselves and indicating the Reservation number for which they are requesting the paper invoice.

Payment Methods

THE PROVIDER is responsible for processing transactions and offers the following payment methods for Reservations and/or advance payments. At the time of Reservation, only one of the methods listed may be valid for that specific Reservation.

  • BANK TRANSFER
  • CREDIT OR DEBIT CARD
  • CASH (LIMIT OF €1,000)

For credit card payments, the payment is processed through a secure connection directly with the bank handling the transaction. All transactions are managed directly on the payment gateway’s server, with neither THE PROVIDER nor any third party having access to your card details.
The secure payment server will contact the financial entity that issued the card to request authorization for the purchase. Then, the process returns to THE PROVIDER’s website.

In the case of card payments or if this payment method must be used as a guarantee, the cardholder of the credit card used for the reservation must be one of the guests staying at the establishment. The credit card used for the Reservation will be requested upon arrival to verify that the details provided are correct. The credit cardholder must be present at that time. Otherwise, payment must be made at the establishment.

If, for any reason, the charge cannot be processed, the Reservation process will automatically be canceled, and the Reservation will not be effective. THE PROVIDER will automatically notify the Client of this situation by sending an email or SMS.

In case of non-payment (due to reasons such as expired payment method, insufficient funds, or any other cause), THE PROVIDER reserves the right to suspend or cancel the Reservation. The issuer of some payment methods may charge certain fees, such as for foreign currency transactions or other charges related to processing the payment method, which are beyond THE PROVIDER’s control.

Miscellaneous

  • The confirmation payment for the reservation will serve as an acceptance of the general conditions.
  • For each transaction (new reservation, modification, etc.), a new confirmation document will be issued to replace (if applicable) the previous document. It is the responsibility of the reservation holder to verify the information and, in case of error, immediately notify the Reservations Center.
  • Assigning a specific accommodation number does not imply any obligation on the part of Santa Elena 360. Santa Elena 360 reserves the right to change the assigned accommodation.
  • Santa Elena 360 reserves the right to change service hours during the season and to close facilities without prior notice.
  • The information provided through Santa Elena 360’s corporate website serves an informational purpose and has no contractual content or value. If a user decides to make a reservation based on inaccurate information published on the website, Santa Elena 360 will inform the user, who will have the right to cancel the reservation at no cost.
  • In some Santa Elena 360 campgrounds, wearing an identification bracelet within the premises is mandatory at all times to ensure access control.

Security Measures

The website uses information security techniques generally accepted in the industry, such as SSL, secure page data entry, firewalls, access control procedures, and cryptographic mechanisms to prevent unauthorized access to data. To achieve these goals, the Client agrees that THE PROVIDER may collect data for authentication purposes of access control measures.
THE PROVIDER is committed to not allowing any transaction that is or may be considered illegal by credit card brands or the acquiring bank, which could or has the potential to damage their goodwill or negatively influence them.

Additional Services

Services not included in the accommodation offer or services not provided by the establishment, unless otherwise stated in the Reservation, will be billed separately if contracted by the Client.

Reservation Modification/Cancellation Policy

According to Article 103.i of the Consumer/Users Law (RDL 1/2007), this contract is not subject to the Consumer/User Right of Withdrawal.
The User may modify or cancel the reservation through any of the contact methods listed on the website, and in such case, the following conditions and penalties will apply.

The modification or cancellation conditions for the reservation will be those stated in the Reservation process specified on the Website, and the User must expressly accept them at the time of making the Reservation. Cancellation policies may vary depending on the market and the reserved dates, always shown in the sales conditions of the selected rate.

Specifically:

  • Only the reservation holder can manage the reservation.
  • Requests or changes related to the reservation must be made in writing by email to info@nicecamps.es. Acceptance will be evaluated by the Reservations Center, which will duly communicate the decision. Acceptance of all requests is not guaranteed.
  • The date of receipt of the email will determine the amount to be refunded.
  • In the event of a date change, the applicable price will be the one in effect at the time of modification.
  • Any modification will require recalculating the deposit amount.
  • If the modification results in a reduction in the originally contracted stay, a €50 modification fee will be charged unless cancellation insurance is purchased.
  • Modifications received 30 days or less before the arrival date will not be accepted unless cancellation insurance is purchased.
  • Cancellations received more than 30 days before the contracted arrival date will receive a full refund of the deposit, minus a €50 cancellation fee if cancellation insurance is not purchased.
  • Cancellations received 30 days or less before the contracted arrival date will result in the forfeiture of the deposit.

If the User does not arrive on the arrival date, the reservation will be held until the paid deposit balance is exhausted, and for a maximum of 48 hours. After this period, the reservation will be canceled, making the accommodation/plot available for resale. A late arrival and/or early departure does not entitle the User to a discount or refund.

Post-Sales Customer Service

Complaint forms are available on the website and at the establishment for the Client’s use.
Any claim or inquiry that the Client deems appropriate or wishes to make will be addressed during customer service hours at 930462001 or by email at info@nicecamps.es, and it will be addressed as soon as possible. Claims can also be submitted at any time by email or postal mail to the following addresses:

Postal Address: Paseo de Gracia 6, 08007 Barcelona

Email: info@nicecamps.es

Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the Client and THE PROVIDER, without the need to go to court, through the intervention of a third party, known as the Dispute Resolution Body, which acts as an intermediary between both parties. This body is neutral and will communicate with both parties to reach an agreement, ultimately suggesting and/or imposing a solution to the dispute.
Link to the ODR platform: https://ec.europa.eu/consumers/odr/

Furthermore, if you are not satisfied with any aspect of the Service that could not be resolved by THE PROVIDER, you may contact the consumer authorities if you wish.

Force Majeure

THE PROVIDER shall not be liable for any non-performance due to unforeseen circumstances or causes beyond the PROVIDER’s control, including, but not limited to, cases of force majeure, riots, pandemics, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, lockouts, or shortages of transportation, facilities, fuel, energy, labor, or materials.
THE PROVIDER shall not be liable for any possible non-performance or interruption of the Service or for any usage limitations of the facilities for such reasons, for the duration of these circumstances.

Disclaimer of Liability

THE PROVIDER cannot guarantee the technical continuity of the Portal, the absence of failures or interruptions on the Website, or that it will be available or accessible 100% of the time. It also cannot guarantee the absence of viruses or other harmful components on the Website or the server from which it is provided.
The User is responsible for the proper conduct of all their occupants. Otherwise, the establishment reserves the right to evict the occupants of the accommodation without entitlement to future claims or any compensation.

Severability and Suspension or Termination of the Contract

If any of these terms and conditions are deemed illegal, void, or for any reason unenforceable, that condition will be considered severable and will not affect the validity and enforceability of the remaining conditions.
THE PROVIDER may, without prior notice, suspend, restrict, or terminate the Client’s access to the Website, in whole or in part, for any valid reason, including, but not limited to, when the Client fails to comply with any obligations set forth in this document or any applicable legal provision, license, regulation, directive, code of practice, or usage policies.

When THE PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power, or remedy available to the Client.

Applicable Law and Jurisdiction

These conditions shall be governed or interpreted in accordance with Spanish law in matters not expressly established. THE PROVIDER and the Client agree to submit to the courts in Spain located in the Client’s domicile if they are a consumer, any dispute that may arise from the provision of the Services subject to these Conditions. Otherwise, the jurisdiction will be the courts of the establishment’s location.
Last updated: 10/30/2024

In accordance with Articles 25 and 26 of Decree 159/2012 of November 20, the person who made the reservation expressly states that they have read and understood the reservation conditions of their stay and cancellation, so that these form part of the contractual agreement reached, as confirmed by the acceptance of these conditions.

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